FAQ

FAQ

Typical issues

  • 1.) You are not able to install the watch face on your Watch?

  • 2.) Heart Rate does not work properply or shows 0?

    SOLUTION: Quick Fix: Try to change the dial and return to it.

    Some watch faces still need an update so that the heart rate measurement works correctly with the complications.

  • 3.) You bought an watch face and realized that it is not compatible with your watch?

    SOLUTION: Simply contact me by email. I need the following information from you:


    - What smartwatch you have

    - What is your Order-ID

    I can use this to apply for a refund from Google.

  • Customization Problems with the Samsung Wearable App?

    First of all, I have no influence on the functionality on the wearable app.

    For a long time, the wearable app has had problems handling complex and extensively customizable watch faces. When you try to customize a watch face in the wearable app, you see a loading animation, but nothing happens or it is super slow. The problem is that every time you try to customize a watch face with the smartphone app, the wearable app tries to load all the relevant graphical elements directly from the watch. This loading process is very very slow, especially when the watch is only connected with Bluetooth. This can result in an endless loading process.


    SOLUTION: The best way to customize my designs is directly on the watch and I highly recommend this.

  • The AOD options are not displayed during customization?

    Solution: You can see the preview of the AOD if you adjust the watch face via the wearable app. However, I cannot recommend customize it via the wearable app. The best way to customize it is directly via the watch. Unfortunately, I have no influence on the AOD preview. Only the preview of the active watch face is shown. 

Still have a question?

Contact us: mail@sp-watch.de

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